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Member Services

Welcome to the Florida Health Care Plans Family!

Thank you for choosing FHCP. We value the trust you have placed in us and will do our best to provide the care and service you deserve.

  • Member ID Card

    Once you have received your Welcome Kit and your Member ID Card by mail, sign-in your Member Portal Account to:

    • View your Claims
    • Refill a Prescription(s)
    • Review and download your Schedule of Benefits, which includes a summary of your co-pays, testing, and emergency care.

    Learn more about your ID card

    If you need a temporary ID card, please contact memberengagement@fhcp.com.

  • Create Your Member Portal Account

    Use your Member Portal Account to quickly:

    • Review and Download your Benefit Documents
    • Print a temporary FHCP Member ID Card
    • Choose your Primary Care Provider (PCP)
    • Download the Member Resource Guide
    • View your Claims

    Click Member Portal Account to create or sign-in to your account.

Choose a Primary Care Provider

Your Primary Care Provider (PCP) is the key resource for all your health care needs, giving you peace of mind knowing that you have a partner to help you manage your health.

The relationship you develop with your PCP (and their staff) provides you the assurance that your doctor knows you and is aware of your personal health care needs. Getting to know your doctor builds trust and confidence, especially when you need it the most.

Learn More

  • Get to Know Your Plan

    Need help understanding your Florida Health Care plan?

    Florida Health Care Plans offers a variety of benefit plans, each with different features. Understanding your plan is the key to unlocking all the benefits it can offer to you and your family.

    To schedule a One-On-One conversation with someone from our Member Engagement team, please click here.

  • Referrals & Prior Authorizations

    Contact Referrals at 386-238-3230 or 1-800-352-9824, Ext. 3230 with questions regarding referrals and prior authorizations. The hours of operation are Monday - Friday, 8:00 AM - 5:00 PM.

    There are several specialties that do not require a referral from your PCP. These are listed as “Direct Access Providers” in the Provider Directory.

    Please click here for Referrals & Prior Authorizations.

General Inquiries: 386-676-7100 or 1-800-352-9824
Sales: 386-676-7110 or 1-855-Go2-FHCP
Member Services: 386-615-4022 or 1-877-615-4022
Fax: 386-676-7149
TRS Relay 711 TTY: 1-800-955-8770
Enrollment and Eligibility: 386-676-7176
Coinsurance Estimator Center: 386-615-5068 or 1-800-352-9824 Ext. 5068
Corporate Mailing Address: Florida HealthCare Plan, Inc.
PO Box 9910
Daytona Beach, FL 32120-9910
For a printed copy of any FHCP health plan documents please call Member Services at 386-615-4022 or 1-877-615-4022. You may also email us at memberservices@fhcp.com.
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