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Where To Go When You Need Medical Attention

Not feeling well, but unsure of where to go?

Your Primary Care Provider (PCP) office is your medical home and is the first place to call with any health care needs and questions. Your provider has your history and is often able to help you. When urgent medical needs arise, visiting FHCP's Extended Hours Care Centers can save you time and money!

Quickly figure out where to go when you need medical attention. By referring to the conditions below, you’ll be able to determine whether to schedule an appointment with your PCP, utilize Doctor on Demand for a telehealth visit, go to an FHCP Extended Hours Care Center or Urgent Care, or make a hasty trip to the Emergency Room.

Still not sure about your best option for care? FHCP Members can call our free 24-hour Nurse Advice Line toll-free at 1-866-548-0727and speak to one of our skilled, registered nurses for guidance. Se habla español! TTY users call 1-800-955-8770.

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Primary Care Provider

Reasons to visit your PCP

Chronic Conditions like:

  • Hypertension/High Blood Pressure
  • Diabetes/High Blood Sugar
  • High Lipids/Cholesterol
  • Heart Disease
  • Arthritis
  • Depression

Acute Conditions like:

  • Headache and/or fever
  • Urinary tract infection
  • Minor injuries
  • Low back pain

Coordination of Care

  • After Hospital, Skilled Nursing Home or Home Health Discharge
  • After ER Evaluation

Benefits of visiting your PCP

  • Low copay for most plans
  • Medical history is available
  • Established relationship with your physician and clinical staff

Click here to find a Primary Care Physician near you.

Video Visit with Doctor on Demand

Reasons to use a video visit

  • Cough, cold or flu
  • Minor strains & sprains
  • Bronchitis & sinus infection
  • Skin & eye issues
  • Upset stomach
  • Urinary tract/bladder infections
  • Rashes
  • Pediatric issues
  • Psychological issues
  • Visit with a licensed therapist

Benefits of using Doctor on Demand

  • Low copay and 24/7 hours
  • Board certified physicians
  • Licensed psychologists
  • Use smartphone or tablet
  • Available throughout U.S.
  • Use when PCP/EHCC are unavailable to you

Click here to learn more about FHCP's partnership with Doctor on Demand - Leaving FHCP.com

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Extended Hours Care Center

Reasons to visit an EHCC:

  • Acute minor trauma
  • Cough, cold or flu
  • Strains & sprains
  • Minor allergic reactions
  • Immunizations
  • Low back pain
  • Placement of stitches for a cut/laceration
  • Removal of stitches
  • Urinary tract/bladder infections

Benefits of visiting an EHCC:

  • Multiple locations in Volusia and Flagler Counties with physicians and advanced practitioners
  • WorkForce Wellness rider is accepted
  • Same-day appointments (386-676-7198)
  • Shorter wait times
  • Significant savings over ER

If your local FHCP Extended Hours Care Center is closed, please consider visiting the nearest FHCP In-Network Urgent Care Facility.

Click here to find an Extended Hours Care Center near you.

Emergency Department

Reasons to visit an Emergency Room:

  • Any life-threatening emergency
  • Any severe illness or injury
  • Unresponsiveness
  • Chest pain
  • Weakness on one side
  • Inability to speak
  • Spine or head injury
  • Mental status change
  • Difficulty breathing
  • Uncontrolled bleeding
  • Poisoning

If you are not experiencing life threatening symptoms, visiting

FHCP's Extended Hours Care Centers or participating Urgent Care Centers over the emergency room can save you time and money!

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